December 1, 2015


Introduction to the Virtual Service Center

Information Services is proud to announce our new Virtual Service Center coming to the University of Portland in June 2014. The Virtual Service Center is a specialized customer service and support … [Read More...]


Making a Service Request

Making a service request is easy. Start by selecting the 'Make a Request'  link under  the 'Make Requests' section of the VSC. A service request form will appear.  If the request is for you … [Read More...]


Using the Knowledge Base

The knowledge base is a great place to find technology how-to information for our campus. The knowledge base can be searched with google like search terms to retrieve articles on any technology … [Read More...]


Reporting Issues

From the 'Report Issues' section you can report an issue, check your issue ticket status, and view current outages (this feature is coming soon). Reporting issues is as simple as clicking on … [Read More...]


Help Desk Chat Feature

With the new Virtual Service Center personal assistance is available via the Help Desk Chat feature. You can chat with a help desk representative from any desktop or mobile browser. Select the chat … [Read More...]